How can I contact LoveCycle customer service?

If you have any questions or queries about your order that aren't answered by the information on this page please contact our support team at support@thisislovecycle.com.


Can I return or exchange an item I’ve purchased?

Items in their original condition may be returned within 30 days of purchase for a full refund or exchange. Note that the shipping fee is not refundable. Because most of our products are made to order, we are limited to a number of exchanges we can make. We can accommodate a maximum of two (2) exchange for size changes per purchase. Please note that the customer is responsible for all shipping costs. Please contact our customer service team at support@thisislovecycle.com and they will respond with return instructions.


My store is interested in stocking LoveCycle products

For information on wholesale, please contact our sales team at sales@thisislovecycle.com.


What T-Shirt brand do you use?

LoveCycle primarily uses Bella + Canvas or Anvil blanks. Size charts can be found in the description area of all our T-shirts.


How are the shirts printed?

We use a combination of direct to garment (DTG) printing and screen printing depending on the design and the stock level.


What happens if I order something out of stock?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. We will also contact you to let you know that we have modified your order.


Does LoveCycle ship to all countries?

No, we don't ship to some countries because of legal restrictions or shipping carrier limitations. For now, LoveCycle doesn't ship orders to Crimea, Cuba, Iran, Iraq, Syria and North Korea. This list may change periodically. We ship internationally to all other countries.


When will I receive my order?

Many of our shirts are custom printed for your order, and that production can take 2-7 days. Once your order has been shipped it will take a few days to get them to you. Please allow at least 1 additional week before delivery.


Is your site secure?

Your e-commerce transactions occur within Shopify, and your payment processing is handled by PayPal or JPMorgan Chase Bank, both use industry-standard encryption. If you have questions about secure commerce, please contact our support team at support@thisislovecycle.com.


I can't add more than one item to my shopping cart. What's going on?

If you can't add more than one item to your shopping cart, you probably need to enable cookies on your web browser. Cookies, small bits of information stored on your computer by your web browser, do not contain personal information or otherwise compromise your privacy. If enabling cookies doesn't work, you can try accessing the site with a different browser or contacting customer service to place an order.


What forms of payment do you accept?

All prices are in US Dollars. We accept Amazon Pay, Apple Pay, Visa, Mastercard, American Express, Discover, Diners Club, Google Pay, JCB, Shopify Pay, Venmo, and PayPal. We do not accept payment by check, money order or purchase order, and we do not accept orders through the mail. Please note that online orders may be executed with real-time credit card processing, and your card may be charged before your order ships.


Will I be charged sales tax?

Orders shipping to addresses in California will be charged 7.25% sales tax, plus, county, municipal and other taxes (0% to 3%). Orders shipping to addresses in North Carolina will be charged 4.75% sales tax, plus, county, municipal and other taxes (2% to 2.75%). Orders shipping to addresses in Kentucky will be charged 6% sales tax.


Having trouble with your credit card or payment info?

Your card might be declined for various reasons. Please check to make sure that the name and address entered in the "Billing Information" field are entered exactly as this information appears on the statements you receive from the issuing bank or financial institution. Also, confirm that the credit card number, expiration date, and card verification number are correct. If this doesn't work, please contact your issuing bank or financial institution to verify your information, and make sure there are no holds placed on your account.


What is the "card verification number"?

If you're paying with Visa, Mastercard or Discover, you must provide the credit card verification number in order to place your order. This is the three-digit number located on the far right side of the signature line, on the back of your card. For American Express, it's the four digits on the front of the card. If you cannot read this number on your card, please contact your issuing bank or financial institution. We cannot accept orders without this number.


Is my personal information kept private?

Your privacy is very important to us, and we appreciate the trust you place in LoveCycle. Our Privacy Policy is available here.


Can I change or cancel my order after it is placed?

We process orders very quickly in order to ensure the fastest delivery possible. Because of this, we usually cannot change or cancel your order once it has been submitted. Please be sure to check all information very carefully before placing your order. If you discover a mistake, please scroll to the bottom of this page and use the contact form to let us know ASAP.


My order has already shipped. Can I have the delivery address changed?

We cannot change the shipping address for orders that have already gone out.